A system intended to maximize the use of agent labor by projecting incoming call volumes and scheduling staff to meet needs exactly, by time of the day, day of the week, week of the month, etc. WFM systems use historical calling records, which are collected from the automatic call distribution system, to project future calling patterns and volumes for specified time frames. Features include:
WFM (Workforce Management)
Already used by organizations world-wide a Project Management Tool!
Woffice comes with several built-in demos that you can install in one single click. You can test the available demos here and feel free to challenge any presented feature.