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Ask us anything about Woffice. Our team will reach out shortly to guide you with product details, troubleshooting, or any other priority help for premium users.
#1 Community WordPress Theme
Offered Smiles to 14,000+ Users
No-Brainer Integration with Plugins
Much More Affordable than Asana, etc.
Know More
Have a question about anything related to Woffice? It might be in our FAQs!
How long does it take to receive a response?
We strive to ensure that we send initial responses at most within 24 hours and 48 hours at most for follow-up responses during weekdays.
What payment options do you offer?
As it currently stands we mainly process payments via Stripe.
What is your company's privacy policy?
You can check our privacy policy here.
Do you offer support for customization?
Customizations or feature requests fall outside our standard support. However, you can reach out to our team if you need customizations at a cost.
How can I escalate an issue if I'm not satisfied with the initial response?
In the case you are not satisfied with the initial response, you can request the support agent handling your ticket to have another look into the matter and if unresolved request them to bring this to the attention of the lead support or developer.
Are there any online tutorials available for Woffice?
Yes, you can explore our academy page where you will find tutorials on almost every aspect of using the Woffice theme.
Can I get a refund if I'm not satisfied?
Yes, we can consider a refund if you're not satisfied, provided you request it within 14 days of purchase and have tried to resolve the issue with our support team. Refunds are at our discretion and don't cover problems caused by third-party plugins, themes, or software. For more information, please visit our privacy policy here.
Can I get support if my support period expires?
No, you will need to renew your support to continue receiving support for Woffice v5 purchased on ThemeForest. And, for Plus v6 plans, you need to renew your subscription to keep receiving support.
Do you offer discounts for Nonprofits or Education?
You can request us for discount via our support form.
